Salesforce Senior Business Analyst – Information Systems

About Variantyx:

Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology markets. Our proprietary whole genome analysis platform provides unparalleled diagnostic capabilities, enhances personalized treatment recommendations, shortens the time to diagnosis, and reduces healthcare costs.

About the Position:

In this role you will combine hands-on Salesforce implementation skills with strong analytical thinking. You’ll be directly configuring Salesforce, managing automation tools, and optimizing workflows, while translating business needs into scalable, user-friendly solutions.

Responsibilities:

• Take a hands-on role in configuring Salesforce, including automation tools (mainly flows), security settings, permissions, and other system setups.
• Develop and maintain user stories, process documentation, and technical requirements to support efficient Salesforce delivery.
• Work closely with stakeholders to gather requirements, propose solutions, and implement changes directly in the Salesforce environment.
• Manage and optimize existing Salesforce processes and workflows, identifying opportunities for automation and improvement.
• Lead and participate in requirements workshops, system demos, user acceptance testing, and end-user training.
• Troubleshoot system issues and provide direct support and enhancements within the Salesforce ecosystem.
• Ensure ongoing operational excellence by monitoring system usage, performance, and user feedback.
• Think proactively about how changes might affect connected processes and downstream systems.

Qualifications:

• Degree in Industrial Engineering, Information Systems, or a related field.

Requirements:

• Hands-on experience implementing and configuring Salesforce, including flows, automation tools, setup, and security controls.
• Strong understanding of business processes and how to translate them into efficient, scalable Salesforce solutions.
• Ability to act as both business analyst and Salesforce administrator, bridging process knowledge with technical execution.
• Strong problem-solving and troubleshooting skills in fast-paced environments.
• Excellent communication skills, capable of working with both technical teams and business stakeholders.
• Detail-oriented with strong organizational skills, able to manage multiple projects simultaneously.
• Excellent verbal and written communication skills in English – must.

Nice to have:

• Experience with Salesforce development lifecycle and agile delivery frameworks.
• Familiarity with integration platforms such as Workato.
• Background in healthcare, biotech, or other regulated industries.
• Experience with process optimization or business process reengineering.